Innovation: Arriba Digital Wellness Platform
Number of employees: 100-499
The Arriba Digital Wellness Platform includes a series of programs and tools to help people manage their mental health.
It includes CheckIn Today, a digital program designed to pick up and address mental health issues early. This program achieves an average improvement in wellbeing of 30 per cent. The platform also includes StepUp Today, an app that delivers tailored rehabilitation programs to help people who are ill or injured get back to work. Eighty-six per cent of people who use it achieve their goals.
Arriba Group founder and CEO Marcella Romero says StepUp Today is a goal-setting program that aims to improve people’s independence through everyday activities.
“It’s a standardised tool to assess mental health or mental barriers. We developed it by really listening to our customers, understanding what the research in this area says and leveraging technology,” he says.
“CheckIn Today is a digital app that assesses barriers using a standardised screening tool. We examine the findings from the tool to determine the amount of coaching or training the user needs and also develop a program based on the results from the screening tool.”
Winner of the Best Health Industries innovation and the Most Innovative Health Industries organisation.
2. Medtronic
Innovation: Carelink 360
Number of employees: 500+
Carelink 360 simplifies the data produced by pacemakers and defibrillators implanted into patients.
It turns a report of between 35 and 100 pages into a half-page summary about how the device has performed against specific benchmarks.
Medtronic is one of the largest medical device companies in the world.
The company operates across 150 countries and its products treat 70 health conditions.
It manufactures cardiac devices, cranial and spine robotic products, insulin pumps, surgical tools and patient monitoring systems, among other things. Its devices help 72 million people a year.
3. Bodycare Workplace Solutions
Innovation: The COVID-19 Daily Health Check
Number of employees: 30-99
The COVID-19 Daily Health Check app is an easy-to-use questionnaire that employees can self-administer each day. It includes a series of questions people answer about their health, to give employers confidence that only people who are healthy are going to work.
Healthy people get a green tick that indicates they are well enough to go to work. In total, 1200 people use it each day and so far the app has identified 100 people who were not well enough to go to work because of the risk of having contracted COVID-19.
Many of them subsequently took a COVID-19 test and stayed away from work.
Bodycare is a specialist in occupational health and safety. Its core technology is My Occ Health Record, a platform to help multinational businesses manage, store and analyse their employees’ health data. The COVID-19 Daily Health Check app is part of this technology.
“In early 2020, as the workplace landscape shifted in the light of the pandemic, My Occ Health Record was able to pivot to help clients manage their employees’ health and welfare,” says Bodycare managing director Dean Mohr.
“Our priority through this time has been to keep employees safe and provide management tools to keep businesses open, employees working and re-open operations as quickly as possible after an outbreak.”
4. Webstercare
Innovation: Webstercare Pharmacist Shared Medicine List
Number of employees: 30-99
The Webstercare Pharmacist Shared Medicine List is a centralised store of patient medicines that includes a list of current and past prescription and non-prescription medicines. The information is uploaded to the federal government’s My Health Record portal using pharmacy-dispensing software. The information can be accessed by a range of health professionals to help improve communication about patients and improve their safety.
5. AbbVie Australia
Innovation: Improving the patient experience through QR codes
Number of employees: 100-499
Pharmaceutical company AbbVie has developed technology that uses QR codes to deliver information about its medicines to patients. People can access information about support groups and how-to videos by scanning QR codes on medication packaging. Over the past 12 months, 45 per cent of its customers have accessed information about AbbVie’s new medicines through its QR codes.
AbbVie is currently testing 22 compounds in clinical trials being managed across Australia. More than 1700 patients have taken part in its clinical trials across Australia over the past 10 years.
6. The iQ Group Global
Innovation: OxaliTEX
Number of employees: 100-499
OxaliTEX is an oncology drug that has been developed to treat women suffering from ovarian cancer who are resistant to platinum.
This drug has minimal severe toxic side-effects. OxaliTEX is potentially life-saving for 239,000 women suffering from ovarian cancer, of which between 80 per cent and 90 per cent will become resistant to platinum. This drug provides hope for ovarian cancer patients as it can kill cancer cells even when tumours are advanced and resistant to platinum.
Currently, 50 per cent of all chemotherapy patients are treated with platinum-based chemotherapy.
7. My Emergency Doctor
Innovation: Regional Acute Care
Number of employees: 100-499
My Emergency Doctor gives rural and regional patients access to medical specialists from their local hospital or medical facility so they do not have to travel for appointments with senior doctors or specialists. More than 7000 patients have accessed the service from their local hospital or healthcare provider since it was launched.
Bill Maiden, chief executive of My Emergency Doctor, says: “My Emergency Doctor has grown from a start-up in November 2016 to be Australia’s largest emergency telemedicine provider. We now work with clients that include hospitals, health services, ambulance services, primary health networks and aged care facilities, to provide emergency telemedicine solutions to their patients, covering more than 7 million Australians.”
8. Citadel Health
Innovation: CHARM – Digital Patient Observations
Number of employees: 30-99
CHARM is a digital record of patient information that replaces traditional, paper-based charts. The system merges observations and treatments to improve outcomes for patients.
This technology gives clinicians a suite of simple tools to support the care given to patients. It simplifies the way treatments are booked for patients and helps organise any resources needed for the treatments. It also assists healthcare workers in managing patient medications.
Citadel manages Australia’s largest laboratory information system, encompassing more than 60 laboratories. Each day, more than 50,000 transactions are conducted through its system, which holds more than 28 years of patient histories.
9. Linear Clinical Research
Innovation: eSource Enabled Clinical Trials
Number of employees: 100-499
eSource Enabled Clinical Trials is a technology that allows online data collection for clinical trials that streamlines information collection, reduces errors, speeds up the time it takes to conduct trials and lowers costs. It also facilitates collaboration between researchers and allows for remote monitoring of clinical trials.
An especially positive outcome is the way the system has supported an increase in cancer trial studies during COVID-19, a time when 80 per cent of global trials were closed.
10. Centre for Eye Research Australia (CERA)
Innovation: Hyperspectral imaging eye test to detect the signs of Alzheimer’s disease
Number of employees: Charity
The Centre for Eye Research Australia has developed a test that identifies changes in the retina that can identify people who are at risk of developing Alzheimer’s disease. Artificial intelligence is used to analyse the images. This test is hopefully a precursor to new treatments, and potentially a cure, for the 50 million-plus people who suffer from this disease worldwide.
CERA also conducts research into the three major eye diseases that cause blindness, including macular degeneration, glaucoma and diabetic eye disease. It is closely affiliated with the University of Melbourne Department of Ophthalmology and is located alongside the department at the Royal Victorian Eye and Ear Hospital. This partnership means its research can be translated into treatments for people suffering from eye diseases.
Arriba’s emphasis on innovation through COVID-19
Innovation is deeply embedded in the Arriba Group’s work culture. CEO and founder Marcella Romero says there is a continuous focus on innovation in the business, which helps improve staff morale and supports its standing and brand in the healthcare sector. It also fosters a sense of confidence among its clients, which include government agencies and authorities.
“One of the reasons why we are successful and have a very strong record in innovation is because we genuinely believe in it, which is the only way to grow and continuously improve. It’s something we live and breathe,” she explains.
Its approach is reflected in its financial performance. For the past five years, the Arriba Group has achieved a compound annual growth rate of 34 per cent year on year.
It’s significant that as CEO, Romero leads the innovation team. The business has also appointed a head of innovation for each of the three businesses in the Group – Rehab Management, AimBig Employment and LiveBig.
Marcella Romero: “One of the reasons why we are successful and have a very strong record in innovation is because we genuinely believe in it.”
Romero invests heavily in research to guide her decisions about innovation. “We take a very methodological approach. We identify the gaps, look at industry dynamics, client needs and customer feedback,” she says.
As an example, Arriba interviewed 89 clients last year around mental health to find out what they needed. “We wanted to know what’s working, what’s not working, what we’re doing well and what we should stop doing. We can use that information to identify ways to solve problems, preferably using technology,” Romero says.
Once the business has identified an innovation to solve a client problem, it will test it with a pilot group, taking on board any customer feedback before rolling out the initiative more broadly. The process takes between six months and a year.
COVID-19 has led to heightened demand for the services Arriba delivers through its Digital Wellness Platform, with a 35 per cent increase in the use of its services among mental health clients since February.
The pandemic also encouraged the business to develop a digital survey to check on staff welfare, which is distributed twice a week.
Says Romero: “Initially this was centred on how people were feeling and whether they had any symptoms that may have been caused by COVID-19. Now we’re concentrating on assessing mental health and wellbeing.”
For example, once a week, its staff receive an email saying, ‘‘How are you feeling on a scale of 0 to 10? Are you feeling mentally well? Do you feel like you’re being supported?’’
Romero adds: “So if there are any gaps or issues, we’re able to identify them and address them early. It’s a good way to create a sense of unity and working together. Rather than stopping innovation, we’re using the COVID period to push innovation, push investment and support our staff. It’s set us up so we’re in an even better position to grow through innovation.”
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